Serving the information and research needs of approximately
4000 students and 400 staff.
BIG SIX INFORMATION PROBLEM-SOLVING
SKILLS
by Eisenberg and Berkowitz (copyright 1988 Michael
Eisenberg and Robert Berkowitz)
1. DEFINE THE TASK:
What is the format? (written report, oral presentations,
etc.)
How long does it have to be?
What pieces does it have to include? (Graphs, bibliography,
map, interviews, etc.)
What do I need to find out to complete this assignment? (What
kind of information will help, ie, historical, current, facts,
opinion, etc.?)
2. INFORMATION SEEKING STRATEGIES:
What are the sources I can use? (See our Resources
Checklist to help with this step.)
Evaluate the different possible sources to determine priorities.(It's
a good idea to make a plan of what you want to search and brainstorm
some search terms you will want to use. See our
search record if you would like a work form to use.)
3. LOCATION AND ACCESS:
Where will I go to find my sources? (school or public library,
museum, historical society, internet at home?, etc)
Find the information within the sources.
Use your indexes and tables of contents if in books.
Use subject list or keyword searching when searching electronic
databases.
Extract information from the source. (Take notes, photocopy,
print out or download)
5. SYNTHESIS:
Organize information from multiple sources into the required
product.
Present the information.
6. EVALUATION:
Judge how effective the final product was. (Did I get the
grade I wanted, why or why not? What could I have done differently,
more information, more detail?)
Judge the information problem-solving process. (Did I use
my time well? Did I find the best resources? Did I ask for help
when I needed it? Out of the 5 steps, which one did I do the
best? Which one should I have done better?)